1. Support access
Until product-specific support channels are activated, customers and prospects may contact office@moduaxis.com. Approved orders may provide separate support addresses, portals, authorised contacts or operating hours.
2. Service levels
No public website statement creates a guaranteed uptime percentage, response time, resolution time, restore time or service credit. Such commitments apply only when expressly stated in an approved service schedule.
3. Customer cooperation
Customers must provide accurate contact details, reasonable diagnostic information, secure access where required and timely responses. Delays caused by missing information, unsupported changes or third-party systems may pause support handling.
4. Exclusions
Service levels may exclude scheduled maintenance, customer or third-party failures, unsupported configurations, misuse, force majeure and preview, demonstration or pilot environments, as stated in the applicable agreement.
5. Security matters
Suspected security incidents should be reported promptly with relevant details. ModuAxis may prioritise containment and protective action over ordinary support activity.
Support routes
For the current public support overview, visit the Support page. General support-routing enquiries may be sent through the Contact page or directly to office@moduaxis.com. Product-specific channels and service-level commitments remain governed by the applicable approved agreement.
Contact
Questions, legal notices and privacy requests may be sent to office@moduaxis.com.
ModuAxis LLC8606 Rising Ridge Ct
Bristow, VA 20136
United States