Do not email passwords, MFA codes, API keys, access tokens, or other secrets. Do not send unnecessary employee screenshots, keystrokes, page contents, identity documents, or other sensitive material in an initial enquiry. We will request specific verification or safe diagnostic information separately if it is genuinely required.
No public response-time, resolution-time, restore-time, uptime, or service-credit commitment is created by sending an enquiry. Product support commitments follow the applicable approved order or service schedule.