Backup and Restore Policy

Backup frequency, retention, recovery objectives, restore priority and customer responsibilities are product-specific. They are binding only when stated in an approved order, service schedule or product operating document.

The public website is a static marketing service that can be rebuilt from controlled source code. It is not a customer system of record and does not provide a customer backup repository.

Customers must follow documented export, retention and continuity responsibilities, maintain authorised contacts and promptly report suspected loss or corruption. A backup is not a substitute for lawful retention governance or customer-side continuity planning.

Restore availability depends on the affected product, backup age, technical feasibility and the applicable agreement. ModuAxis will validate authority before restoring customer data and may require written confirmation where a restore could replace current records.

No absolute recovery or zero-data-loss guarantee is made unless expressly included in a signed agreement. Security incidents, provider failures, customer actions and events outside reasonable control may affect recovery.